Which of the following is an appropriate way to handle a sensitive symptom discussion over the phone?

Which of the following is an appropriate way to handle a sensitive symptom discussion over the phone?

• A. Discuss symptoms openly on a public line.
• B. Provide medical advice beyond scope to show confidence.
• C. Use non-judgmental language, verify identity, and provide information within scope of practice; offer to arrange a callback if needed.
• D. Ask for personal data off-record, share all possible diagnoses, and rush.

Answer: (C)