What is the recommended sequence when another store calls asking if we have a certain medication?

What is the recommended sequence when another store calls asking if we have a certain medication?

• A. Put caller on hold
• B. Look up the medication on F10, details to see location, then check the store
• C. Ask the patient on the line
• D. Tell them you don't know and hang up

Answer: (B)

Verifying medication availability starts with pulling the item up in the system to see if the medication exists in our network and which locations carry it. Using the F10 lookup provides current data for that drug, including strength and form, and shows which stores have it. Checking the details to see the location then confirms the exact store that stocks the item, so you can give accurate information about stock there. Only after confirming the precise store should you relay availability to the caller and discuss next steps (like holding or transferring). This sequence keeps information accurate, up-to-date, and helps coordinate across stores efficiently.

Verifying medication availability starts with pulling the item up in the system to see if the medication exists in our network and which locations carry it. Using the F10 lookup provides current data for that drug, including strength and form, and shows which stores have it. Checking the details to see the location then confirms the exact store that stocks the item, so you can give accurate information about stock there. Only after confirming the precise store should you relay availability to the caller and discuss next steps (like holding or transferring). This sequence keeps information accurate, up-to-date, and helps coordinate across stores efficiently.