What is the initial action to request a refill when the patient has no more left?

What is the initial action to request a refill when the patient has no more left?

• A. Call the patient to remind
• B. Look up on F9, central
• C. Go to F3
• D. Exit the system

Answer: (B)

When a patient has no refills left, you must first verify the prescription in the system. In Intercom Plus, use the F9 central lookup to view the exact medication, current refill status, and any notes from the prescriber. This ensures you’re acting on the correct Rx and helps determine the correct next step, such as submitting a refill request to the physician if needed. Calling the patient first or exiting the system wouldn’t initiate the proper refill action because they don’t access or update the prescription status in the central record.

When a patient has no refills left, you must first verify the prescription in the system. In Intercom Plus, use the F9 central lookup to view the exact medication, current refill status, and any notes from the prescriber. This ensures you’re acting on the correct Rx and helps determine the correct next step, such as submitting a refill request to the physician if needed. Calling the patient first or exiting the system wouldn’t initiate the proper refill action because they don’t access or update the prescription status in the central record.