What is the first action if a prescribed drug does not appear in the system?

What is the first action if a prescribed drug does not appear in the system?

• A. Immediately order a new supplier
• B. Look it up on F10 (drug inquiry) and search for it
• C. Guess the NDC
• D. Ask the patient to bring the bottle

Answer: (B)

When a prescribed drug doesn’t appear in the system, the first thing to do is verify it using the drug inquiry feature. In Walgreens Intercom Plus, you can press F10 to open drug inquiry and search for the medication by name, including possible alternate spellings or brand/generic forms. This step helps you find the exact product, its available forms and strengths, and the correct NDC, ensuring you dispense the right item. It also helps you recognize if the medication is new to the formulary or requires special handling. If the drug still isn’t found after the search, you would then consult a pharmacist or the prescriber for guidance. Ordering a new supplier, guessing the NDC, or asking the patient to bring the bottle doesn’t address the need to confirm the drug information within the system and can lead to errors.

When a prescribed drug doesn’t appear in the system, the first thing to do is verify it using the drug inquiry feature. In Walgreens Intercom Plus, you can press F10 to open drug inquiry and search for the medication by name, including possible alternate spellings or brand/generic forms. This step helps you find the exact product, its available forms and strengths, and the correct NDC, ensuring you dispense the right item. It also helps you recognize if the medication is new to the formulary or requires special handling. If the drug still isn’t found after the search, you would then consult a pharmacist or the prescriber for guidance. Ordering a new supplier, guessing the NDC, or asking the patient to bring the bottle doesn’t address the need to confirm the drug information within the system and can lead to errors.