What data should be included in an Intercom Plus activity report for audits?

What data should be included in an Intercom Plus activity report for audits?

• A. App usage statistics
• B. Marketing preferences
• C. Social media handles
• D. User actions, access timestamps, PHI accessed, changes to patient records

Answer: (D)

Audits rely on a complete activity trail that shows exactly who did what, when it happened, and what data was involved. Including user actions, access timestamps, PHI accessed, and changes to patient records gives investigators a precise picture of accountability and data handling, which is essential for detecting unauthorized access and verifying proper use of patient information. Data like app usage statistics, marketing preferences, or social media handles don’t reveal who touched PHI or what happened to it, so they don’t provide the necessary traceability for audits. This level of detail supports compliance and helps maintain data security in the system.

Audits rely on a complete activity trail that shows exactly who did what, when it happened, and what data was involved. Including user actions, access timestamps, PHI accessed, and changes to patient records gives investigators a precise picture of accountability and data handling, which is essential for detecting unauthorized access and verifying proper use of patient information. Data like app usage statistics, marketing preferences, or social media handles don’t reveal who touched PHI or what happened to it, so they don’t provide the necessary traceability for audits. This level of detail supports compliance and helps maintain data security in the system.