If you see 90D on F2 during processing, which action should you take?

If you see 90D on F2 during processing, which action should you take?

• A. Leave the 90D status as is and proceed with processing.
• B. Go to exceptions and remove 90D by selecting resolve 90D.
• C. Cancel the prescription.
• D. Notify the patient of a delay.

Answer: (B)

When a 90D exception appears on F2 during processing, it signals an issue flagged for you to address before you can complete the prescription. The correct step is to go to the exceptions area, locate the 90D entry, and choose resolve 90D. This clears the flag and lets you continue processing the prescription safely and accurately. Exceptions are there to flag conditions that require action, so resolving it ensures the workflow stays on track and the record reflects that the issue has been handled. After resolving, check if any further action is needed, such as patient or prescriber follow-up or payer coordination. Leaving the status, canceling the prescription, or simply notifying the patient of a delay would not advance the workflow or properly address the flagged issue.

When a 90D exception appears on F2 during processing, it signals an issue flagged for you to address before you can complete the prescription. The correct step is to go to the exceptions area, locate the 90D entry, and choose resolve 90D. This clears the flag and lets you continue processing the prescription safely and accurately. Exceptions are there to flag conditions that require action, so resolving it ensures the workflow stays on track and the record reflects that the issue has been handled. After resolving, check if any further action is needed, such as patient or prescriber follow-up or payer coordination. Leaving the status, canceling the prescription, or simply notifying the patient of a delay would not advance the workflow or properly address the flagged issue.