If brand is covered but generic substitution is not, what should you do after typing the drug?

If brand is covered but generic substitution is not, what should you do after typing the drug?

• A. Enter N for substitute (shift tab to move backwards)
• B. Enter G for generic substitution
• C. Leave blank
• D. Enter ND for non-delivery

Answer: (A)

When a brand is required but a generic substitution isn’t allowed, you must explicitly prevent substitution in the system. After typing the drug name, enter N to indicate no substitution. This tells the pharmacy software to dispense the brand version and not swap in a generic. If you need to verify, you can use Shift+Tab to move backward to the prior field to confirm the substitution setting before finalizing. Leaving the field blank could permit substitution, while choosing G would force a generic, and ND relates to non-delivery rather than substitution status.

When a brand is required but a generic substitution isn’t allowed, you must explicitly prevent substitution in the system. After typing the drug name, enter N to indicate no substitution. This tells the pharmacy software to dispense the brand version and not swap in a generic. If you need to verify, you can use Shift+Tab to move backward to the prior field to confirm the substitution setting before finalizing. Leaving the field blank could permit substitution, while choosing G would force a generic, and ND relates to non-delivery rather than substitution status.