If a prescription status is 'entered' and the customer is waiting, what should staff do?

If a prescription status is 'entered' and the customer is waiting, what should staff do?

• A. The prescription is printed.
• B. The prescription is in a blue tote.
• C. The prescription is verified.
• D. The pharmacist has to look over it; press Waiting on the F2 screen and inform the pharmacist they are waiting.

Answer: (D)

When a prescription is labeled as entered, it hasn’t yet been verified by the pharmacist. If the customer is waiting, the priority is to get the pharmacist to review the prescription and acknowledge the wait. The best action is to update the system by selecting the Waiting status on the F2 screen, which places the prescription into the pharmacist’s queue and clearly marks that a patient is waiting. Then inform the pharmacist that the customer is waiting so they can perform the verification promptly. This approach ensures safety and accountability—no dispensing should proceed until the pharmacist has reviewed the order, and the patient is kept informed that their prescription is being attended to. Printing, tote placement, or attempting verification alone do not properly communicate the need for pharmacist review or the patient’s waiting status, so they’re not appropriate in this scenario.

When a prescription is labeled as entered, it hasn’t yet been verified by the pharmacist. If the customer is waiting, the priority is to get the pharmacist to review the prescription and acknowledge the wait. The best action is to update the system by selecting the Waiting status on the F2 screen, which places the prescription into the pharmacist’s queue and clearly marks that a patient is waiting. Then inform the pharmacist that the customer is waiting so they can perform the verification promptly.

This approach ensures safety and accountability—no dispensing should proceed until the pharmacist has reviewed the order, and the patient is kept informed that their prescription is being attended to. Printing, tote placement, or attempting verification alone do not properly communicate the need for pharmacist review or the patient’s waiting status, so they’re not appropriate in this scenario.