For refills that the patient does not want, what action should you take?

For refills that the patient does not want, what action should you take?

• A. Refill it anyway and charge.
• B. Delete to stored; if that option is not available, leave it since you never delete stuff; then remove leaflet and return med.
• C. Keep the refill active and attempt to persuade patient.
• D. Cancel the patient.

Answer: (B)

When a patient declines a refill, the important practice is to remove that refill from the system so it cannot be dispensed or billed. If your Intercom Plus system has a delete-from-stored option, use it to erase the refill request. If deletion isn’t available, ensure there is no active refill in the record and then remove the patient-facing leaflet and return the medication to stock. This prevents any accidental dispensing and honors the patient’s decision. Refill without consent, trying to persuade the patient, or canceling the patient would not be appropriate.

When a patient declines a refill, the important practice is to remove that refill from the system so it cannot be dispensed or billed. If your Intercom Plus system has a delete-from-stored option, use it to erase the refill request. If deletion isn’t available, ensure there is no active refill in the record and then remove the patient-facing leaflet and return the medication to stock. This prevents any accidental dispensing and honors the patient’s decision. Refill without consent, trying to persuade the patient, or canceling the patient would not be appropriate.