For new prescriptions that patients do not want due to price, what should you do?

For new prescriptions that patients do not want due to price, what should you do?

• A. Delete the prescription immediately.
• B. On the Rx entry page, Options, Save, Save, and leave the medication as a TPR; do not delete.
• C. Archive the patient record.
• D. Mark as urgent and keep on file.

Answer: (B)

When a patient declines a new prescription because of price, keep the prescription in the system with a TPR status rather than deleting it. This preserves the record for the patient’s history, allows staff to revisit it if the patient’s finances change or if they want to pursue alternatives, and makes it possible to document the price discussion and any follow-up actions. You can still explore cost-saving options like generics, coupons, discount programs, or patient assistance, but the core idea is to retain the record so future steps aren’t lost. Deleting would erase important prescription history; archiving or marking as urgent doesn’t address the need to retain affordability context.

When a patient declines a new prescription because of price, keep the prescription in the system with a TPR status rather than deleting it. This preserves the record for the patient’s history, allows staff to revisit it if the patient’s finances change or if they want to pursue alternatives, and makes it possible to document the price discussion and any follow-up actions. You can still explore cost-saving options like generics, coupons, discount programs, or patient assistance, but the core idea is to retain the record so future steps aren’t lost. Deleting would erase important prescription history; archiving or marking as urgent doesn’t address the need to retain affordability context.