DUR Exceptions

DUR Exceptions

• A. Cancel the prescription
• B. Inform the patient that the Pharmacist needs to speak with them and ask them to step over to the Consultation window
• C. Immediately dispense a substitution
• D. Schedule a pharmacist consult later

Answer: (B)

DUR exceptions require the pharmacist to intervene before dispensing to resolve the alert. When a DUR exception pops up, the pharmacist should engage with the patient to verify information, explain the alert, and determine the appropriate action—often involving counseling and, if needed, contacting the prescriber for clarification or alternatives. Telling the patient that the pharmacist needs to speak with them and guiding them to the Consultation window ensures private, focused discussion and proper resolution of the alert. Canceling the prescription would skip the necessary review. Immediately dispensing a substitution bypasses the alert entirely and can compromise safety. Scheduling a consult for later delays the essential intervention, increasing risk.

DUR exceptions require the pharmacist to intervene before dispensing to resolve the alert. When a DUR exception pops up, the pharmacist should engage with the patient to verify information, explain the alert, and determine the appropriate action—often involving counseling and, if needed, contacting the prescriber for clarification or alternatives. Telling the patient that the pharmacist needs to speak with them and guiding them to the Consultation window ensures private, focused discussion and proper resolution of the alert.

Canceling the prescription would skip the necessary review. Immediately dispensing a substitution bypasses the alert entirely and can compromise safety. Scheduling a consult for later delays the essential intervention, increasing risk.